Privacy Policy for R P Cyber Cafe
Effective Date: April 10, 2026 Last Updated: April 10, 2026
1. Introduction and Objective
Welcome to R P Cyber Cafe (hereinafter referred to as "we," "us," "our," or the "Cafe"). We operate the website www.rpcybercafe.com as well as our physical establishment located at 8, Sashi Bhushan Ghosh Lane, Mahesh, Serampore, Hooghly, West Bengal, 712202. We recognize the critical importance of privacy, security, and data protection in the digital age. As an e-governance facilitation center, internet cafe, and digital service provider, we routinely handle highly sensitive personal information, demographic data, and financial credentials on behalf of our clients.
This comprehensive Privacy Policy has been drafted in strict compliance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India. The primary objective of this document is to explicitly outline our practices regarding the collection, processing, storage, transmission, and deletion of your personal data. By accessing our website, engaging with our digital platforms, or physically visiting our establishment to avail our services, you hereby signify your absolute, unconditional, and informed consent to the practices described within this Privacy Policy.
2. Definitions and Interpretations
For the purposes of this Privacy Policy, the following terms shall possess the meanings ascribed to them below:
"Data Principal" / "User" / "You": Refers to the individual who visits our website, uses our physical computer terminals, or engages our staff for form-filling and digital assistance services.
"Data Fiduciary" / "Company": Refers to R P Cyber Cafe, the entity determining the purpose and means of processing your personal data.
"Personal Information (PI)": Any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a corporate body, is capable of identifying such person.
"Sensitive Personal Data or Information (SPDI)": Includes passwords, financial information (bank accounts, credit/debit cards), physical/physiological/mental health conditions, medical records, biometric information (including Aadhaar fingerprints/iris scans handled via official portals), and any detail relating to the above clauses as specified by Indian law.
"Services": Refers to all online and offline activities provided by the Cafe, including but not limited to government scheme applications (e.g., Lakshmir Bhandar, Yuva Sathi), university admissions, job portal registrations, digital document printing, scanning, and technical troubleshooting.
3. Scope and Applicability
This Privacy Policy applies universally to all users, clients, customers, and visitors who interact with R P Cyber Cafe. It governs data collected through our website, mobile communications (including WhatsApp interactions), email correspondence, and physical, in-person interactions at our Serampore branch. This policy does not govern the privacy practices of third-party government portals, university websites, or payment gateways that we may assist you in accessing; such platforms are governed by their respective independent privacy policies.
4. Categories of Information We Collect
To execute our professional duties effectively and accurately, we are required to collect various forms of data. We restrict our data collection to the absolute minimum required to fulfill your specific service request.
4.1. Personally Identifiable Information (PII)
When you request our assistance for form filling, we may collect basic demographic data, including your full legal name, date of birth, gender, marital status, religion, caste category, permanent residential address, present correspondence address, active email address, and primary contact/mobile numbers.
4.2. Sensitive Personal Data or Information (SPDI)
Due to the nature of e-governance and job application services, we frequently process SPDI. This includes:
Identity Credentials: Unique Identification Numbers (Aadhaar), Permanent Account Numbers (PAN), Voter ID (EPIC) details, Passport numbers, and Driving License details.
Financial Data: Bank passbook details, Account numbers, IFSC codes, UPI IDs, and income certificates required for scholarship direct benefit transfers (DBT).
Academic and Professional Records: Marksheets, degree certificates, previous employment records, resumes, curricula vitae (CVs), and skill certifications.
Authentication Data: One-Time Passwords (OTPs) voluntarily shared by you to allow us to log into official portals on your behalf.
4.3. Technical and Non-Personal Data
When you navigate our website, our servers automatically record certain non-identifiable technical information. This includes your Internet Protocol (IP) address, browser type and version, operating system, time zone setting, the specific pages of our website you visit, the duration of your visit, clickstream data, and device identifiers.
4.4. Cyber Cafe Mandatory Logbook Data
In strict adherence to the Information Technology (Guidelines for Cyber Cafe) Rules, 2011, mandated by the Government of India, we are legally required to maintain a physical or digital log register of all users accessing our public computer terminals. This includes recording your name, address, contact number, government-issued photo ID proof details, assigned computer terminal number, and the exact time of log-in and log-out.
5. Methods of Data Collection
We acquire your data through direct and transparent channels:
Direct Submission: When you physically hand over documents, send files via our official WhatsApp business number, or fill out inquiry forms on our website.
Verbal Communication: When you dictate details to our staff during an active form-filling session.
Automated Tracking: Through the use of cookies, web beacons, and analytics software when you browse our digital platforms.
6. Purpose of Data Processing and Utilization
R P Cyber Cafe utilizes your collected information for explicitly defined, lawful purposes, which include:
Service Fulfillment: To accurately complete, review, and submit digital applications on government, university, or private corporate portals strictly as per your verbal or written instructions.
Payment Processing: To facilitate secure financial transactions for service charges and official government application fees/challans.
Communication: To send you critical updates, acknowledgment slips, PDF receipts, admit cards, or notifications regarding portal downtimes and deadline extensions.
Legal Compliance: To fulfill mandatory record-keeping obligations imposed by the Cyber Cafe Rules, 2011, and to assist law enforcement agencies if served with a valid, legally binding warrant.
Business Improvement: To analyze website traffic, monitor the popularity of specific services, optimize our web design, and improve overall customer experience.
Marketing (With Consent): To occasionally send you WhatsApp or email alerts regarding new government schemes, job vacancies, or educational opportunities, provided you have opted into our 'Success Square' or 'Learning Lab' membership/notification systems.
7. Explicit Consent and Aadhaar Processing Authorization
By engaging our services, you expressly authorize R P Cyber Cafe to act as your technical facilitator.
Aadhaar Specifics: You acknowledge that you are voluntarily providing your Aadhaar details and associated OTPs. We do not store biometric data. You grant us the temporary mandate to input your Aadhaar credentials into official portals (e.g., UIDAI, state welfare sites) exclusively to authenticate your identity and submit your application.
Withdrawal of Consent: You retain the fundamental right to withdraw your consent at any juncture before the final submission of an application. Upon withdrawal, we will instantly cease processing and delete all associated records; however, any service fees paid up to that point may be forfeited as per our Refund Policy.
8. Data Sharing and Third-Party Disclosures
We uphold a rigorous non-disclosure policy. R P Cyber Cafe categorically does not sell, rent, trade, or lease your personal data to unauthorized third-party marketers, data brokers, or advertising agencies. Information is disclosed only under the following specific circumstances:
8.1. Official Portals and Authorities
Your data is transmitted directly to the servers of government bodies (e.g., SSC, RRB, West Bengal State Departments) and educational institutions to successfully register your applications.
8.2. Trusted Third-Party Service Providers
We may employ reputable third-party companies to facilitate our business operations. This includes secure Payment Gateway providers (such as Razorpay, PhonePe, or BillDesk) for transaction processing, and cloud communication platforms (like WhatsApp Business API) to deliver your digital documents. These entities are bound by strict confidentiality agreements and are permitted to use your data only to the extent necessary to provide their designated services.
8.3. Legal and Regulatory Mandates
We reserve the absolute right to disclose your PII or SPDI if required to do so by law, court order, subpoena, or statutory regulation. Furthermore, cyber cafe user logs are open to inspection by authorized police or administrative officers as dictated by the IT Act, 2000.
9. Data Retention and The "Zero-Storage" Protocol
R P Cyber Cafe implements an industry-leading "Zero-Storage" protocol for sensitive client documents processed at our physical establishment.
Immediate Purge: Upon the successful completion of a form-filling session, all scanned images, downloaded PDFs, temporary cache files, and browser histories associated with your application are permanently deleted from our local computer hard drives at the end of the business day.
Cloud Storage: Documents sent via our official WhatsApp or Email may remain on encrypted cloud servers (operated by Meta or Google) for communication continuity. You may request the deletion of these chat histories at any time.
Statutory Logs: Notwithstanding the above, the mandatory Cyber Cafe User Logbook (containing basic identity and terminal usage data) is legally required to be securely retained for a minimum period of one (1) year.
10. Information Security Practices
We employ robust, commercially reasonable security practices to guard against unauthorized access, alteration, disclosure, or destruction of your personal data.
Physical Security: Our cafe premises are monitored by CCTV, and public terminals are positioned to prevent shoulder-surfing.
Digital Security: Our internal networks utilize updated antivirus software, firewall protections, and secure Wi-Fi protocols. Website data transmission is secured using Secure Socket Layer (SSL) encryption technology.
Staff Training: Our operators are trained in strict data handling ethics and are strictly prohibited from copying, retaining, or misusing client data. Despite these rigorous measures, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute invulnerability against sophisticated cyber-attacks.
11. User Rights and Control Over Data
Under the DPDP Act and corresponding regulations, you possess specific rights regarding your data:
Right to Access: You may request confirmation of whether we hold your data and request a copy of the same.
Right to Correction: You may request the rectification of inaccurate, incomplete, or outdated personal information in our customer database.
Right to Erasure (Right to be Forgotten): You may request the permanent deletion of your personal data from our contact lists and communication servers, subject to our legal retention obligations (such as the 1-year cyber cafe log rule).
Right to Grievance Redressal: You have the right to register a complaint regarding data mishandling with our designated Grievance Officer.
12. Cookies, Tracking, and Google AdSense
Our website utilizes "cookies"—small text files placed on your device—to optimize functionality, analyze site traffic, and personalize content.
Analytics: We use Google Analytics to understand visitor behavior, which helps us tailor our blog content to public demand.
Monetization & AdSense: We may display advertisements through Google AdSense. Google, as a third-party vendor, uses cookies (including the DART cookie) to serve ads based on your prior visits to our website and other sites on the internet. You may opt out of personalized advertising by visiting Google's Ads Settings.
Cookie Management: You retain the ability to disable or clear cookies through your browser settings; however, doing so may affect your ability to utilize certain features of our website effectively.
13. Children's Privacy Policy
R P Cyber Cafe does not knowingly collect personal data from minors under the age of 18 without explicit parental or guardian consent. When assisting minors with educational scholarships (e.g., Kanyashree, Pre-Matric schemes) or school admissions, we require the physical presence or documented consent of a parent or legal guardian during the data processing session.
14. External Links and Third-Party Websites
Our blog and informational pages frequently contain hyperlinks to external government websites, university portals, and news outlets. Clicking on these links will direct you away from our platform. R P Cyber Cafe holds no responsibility for the privacy practices, data collection policies, or content of these external sites. We strongly urge you to review the privacy policies of any third-party portal you visit.
15. Amendments to this Privacy Policy
The digital landscape and legal frameworks are subject to constant evolution. Consequently, R P Cyber Cafe reserves the unilateral right to update, modify, or amend this Privacy Policy at any time without prior individual notice. Any changes will be published on this page, and the "Last Updated" date at the top will be revised accordingly. We encourage you to review this policy periodically to remain informed about how we protect your data.
16. Grievance Redressal Officer Contact Information
In strict adherence to the Information Technology Act, 2000, and its associated rules, we have appointed a Grievance Officer to address any discrepancies, concerns, or complaints you may have regarding the processing of your personal information.
Grievance Owner Name: Rudreswar Nath Designation: Chief Administrator & Privacy Officer Entity: R P Cyber Cafe Physical Office Address: 8, Sashi Bhushan Ghosh Lane, Mahesh, Serampore, Hooghly, West Bengal, India - 712202. Official Email Address: admin@rpcybercafe.com Direct Contact Number: +91 9239726896 Operating Hours for Grievances: Monday to Saturday, 10:00 AM to 6:00 PM.
We are committed to acknowledging your grievance within 24 hours and resolving the issue within the legally mandated timeframe of 15 business days.
